SHIPPING
Shipping within the contiguous United States is done through UPS Ground Service and requires a signature upon reception unless otherwise instructed. Shipping generally takes about 3-5 business days from the day it ships out. Also we are not open during the weekend. We can deliver to P.O. Boxes and Military addresses.
For shipping charges to Alaska, Hawaii, or outside of the U.S. please contact us at order@tukshoes.com or call (866) TUK-SHOE.
Policies: By submitting this form you agree to all policies stated on Tukshoes.com. These policies as well as pricing may vary from our retail store. All orders will be processed within 48 hours. You will be notified of any delays or cancellations
SHIPPING OUTSIDE THE USA
International shipping starts at $30 USD and can go up from there depending on the weight of the package(s).
You can order through us, but we cannot accept Credit Card payments for international orders, we
can only accept money orders or payments through Paypal for international
orders
PLEASE NOTE THAT YOUR COUNTRY MAY CHARGE IMPORT DUTIES, TAXES AND FEES THAT YOU MAY HAVE TO PAY AHEAD OF DELIVERY. Customs Clearance Procedures may also cause delivery delays.
You can contact our UK distributor, DROOTH, for information on retail stores near you at info@tukshoes.co.uk or at Phone Number 44 1202 749440. You can order select styles online in the UK from www.tukshoes.co.uk
You can contact our GERMAN Distributors, SACK & NOLDE DISTRIBUTION, at Phone Number 49 0234 893 980 or email at manfred@saeckundnolde.de
You can contact our ITALIAN Distributor, WORKING COMPANY, for retail stores or ordering in your area at Phone Number 39 0573 31673 or email at info@workingcompanysrl.com
You can contact our FRENCH distributor, COMING UP AGENCY, for retail stores or ordering in your area at Phone Number 033-6-7684-4940 or email at serge@coming-up-agency.com
For online shopping in JAPAN visit www.tukshoes.jpFor online shopping in RUSSIA visit www.tukshop.ru
ITEMS ON BACK ORDER
All orders waiting on Back Order will be immediately charged and shipped when items become available. Any Back Orders over $150.00 will receive an email conformation before charging and shipping.
RETURN POLICY
Tukshoes.com accepts returns and exchanges for products purchased on the Tukshoes.com web site only. All shoes being returned or exchanged must be in new, unworn condition. Tukshoes.com does not guarantee wear or tear or any damage unrelated to the manufacturer. We are not responsible for knowing what size shoe you need. We are happy to discuss the size with you and will do our best to put you into the right pair of shoes. All of our shoes are in U.S. sizes, men’s or women’s as noted with each shoe.
Any returns made within 30 days of receiving your order will be given an exchange or full refund, minus any shipping and handling charges. Refunds will be made in the original form of payment only. No returns for non-defective goods after 30 days.
Regarding all returns: We will not refund shipping and handling charges and you are responsible for all return shipping charges, unless it is a manufacture defect. Items exchanged, with the exception of International orders, will be re-shipped at our expense on the first exchange only. When sending a package back to T.U.K. for a return, be sure to get a tracking number and insurance as T.U.K. will not be responsible for packages lost in transit or that failed to arrive. Please call 1-866-TUK-SHOE to get a return authorization number before returning your package. We would like to inform you, that once we have received your return that it can take up to 2 weeks before your new item is shipped back to you.
Please contact us at 866-TUK-SHOE (885-7463) Monday - Friday 8.00AM - 4.30PM PST for a return authorization number (RA#).