Have a question? Need to chat?

• Shoot us a message at info@tukshoes.com 

Our team works tirelessly to process your orders as soon as they come in. We are here Monday - Friday, except for federal holidays (cuz everyone deserves a break). 

Once your order is placed you will receive a confirmation email and once it's fulfilled you will receive an email with your tracking number.

• Please note that customers are responsible for any applicable customs/duty fees upon delivery.
• Sh*t happens, and we'll help the best we can but please note that we are not responsible for lost, stolen, or carrier delayed packages. 

Exchanges 

We are now able to accommodate exchanges. If you're interested in sizing up or down, our best suggestion is to opt in to our REDO option. This will allow us to expedite your exchange and hook you up with a pre-paid return label. 

Still have questions? Don't hesitate to contact us at info@tukshoes.com 

Price Match Policy 

We know everyone loves a good sale, but what happens if you bought something on sale and it doesn't fit? Don't stress! We got you.

• If you bought something on sale, we'll be more than happy to set you up with a discount code to repurchase the next size up or down.
• All you need to do is send us an email at info@tukshoes.com and we'll take care of you.
• Please note, BOGO or flash sale promotions (no code needed promos) are NOT eligible for price matching. 

How long until I receive my refund? 

Patience is a virtue, or something like that.

• Returns and refunds are processed within 2 weeks of receipt. 

Something's wrong with my order, help! 

Nobody's perfect and mistakes happen, so if you notice something wrong with your order contact us at info@tukshoes.com so that our Customer Care Team can help you resolve your issue.

• Contacting us directly is the preferred method of communication for mis-ships and defects.
• This will streamline us in assisting you right away, versus being treated as a standard return. 

Returns 

Ship back shoes within 30 days of shipping date.

• Shoes must be returned unworn and in resellable condition in their original box and packaging.
• Any merchandise returned with signs of wear or damage will be refused (so don't even waste your time).
• Returns and refunds are processed within 2 weeks of receipt.
• We do not refund your original shipping costs.
• All socks are final sale! 

How long does it take to process a return? 

Once your return is received back at our warehouse, our team will inspect and issue your refund accordingly.

• Most returns and refunds are processed within 2 weeks of receipt.
• If your refund method is store credit message us and we might be able to expedite it for ya. 

U.S. Returns 

Here's the down n' dirty:

• Start in our Return Portal
• You'll need your Order Number and the associated email.
• Select your preferred refund method (Ex: exchange, store credit, or refund) and let us know the reason.
• If you're in the U.S. you'll be provided with a pre-paid return label. The label is free if you opt in for our REDO option.
• There is a $10 if you opt to be refunded back to your original payment method. This amount will be deducted from your refund on the back end. 
• Original shipping costs are NEVER refunded as we did in fact ship you the shoes. 

International Returns 

Here's the nitty gritty info:

• Start in our Return Portal - You'll need your Order Number and the associated email.
• Select your preferred refund method and let us know the reason.
• Simply purchase a return label at your local shipping place and ship your return to: 
  T.U.K. INC. 
  12556 KIRKHAM CT 
  STE 2 
  POWAY, CA 92064-8808 US
• After you ship your return send us an email with the tracking number so we can follow the return along its journey. Once we receive them back at our warehouse, we will issue a refund.
• Please note this does not include customs or duty fees, since those are set and imposed by your country, NOT us.