Please provide a detailed description of the problem along with the following pictures.
Please take the following pictures;
1. A photo of the top of both of the shoes together.(please be sure both shoes are entirely in the picture as shown below)
2. A photo of the bottom of both of the shoes (please be sure both shoes are entirely in the picture as shown below)
3. A photo of the size / model # tag Please take a clear photo of all of these if they are present; tag on the tongue, Stamp on the side, Stamp on the inside of the shoe, Sticker on the sole.
(Tag on the tongue)
(Stamp on the side)
(Stamp on the inside)
(Sticker on the sole)
4. A photo/s of the problem, in anyway which you think best shows the extent of the problem.
5. In some instances you may want to compare two pairs. (please be sure both shoes are entirely in the picture as shown below)
6. In some cases you may be asked to take a picture of the size information on the outside of the box. (Please include the full side of the box as shown below.
Please get this back to me at your earliest convenience and we will get this fixed for you right way.