Return Info & Instructions

***ITEMS MARKED AS "FINAL SALE" ARE NON RETURNABLE, EXACT FIT NOT GUARANTEED ON FINAL SALE ITEMS ****

Not exactly what you wanted? Doesn't quite fit? Hey it happens. Just follow these easy steps for an easy refund!

 

  1. Write a short note letting us know why you are returning your shoes (on your packing slip is preferred)

  2. Put your shoes in their T.U.K. shoe box and put the shoe box back into the original shipping box, or a similar container.

  3. Shipping the Package 

    *United States Only*
    Please purchase postage and return the shoes using any tracked carrier of your choice,

    or,

    we are able to email you a UPS return label at a cost of $10.  The $10  will be deducted from your refund.  Please email or call us for a return label, please include your order number and the items you would like to return. 

    *International*
    Please purchase your return shipping at the carrier of your choice and write your order number next to your name in your return address. 

  4. If you use your own label, ship the package to: 

    TUK Webstore 
    12300 Crosthwaite Cir
    Poway, CA 92064
     
  • We do not offer exchanges, all returns are processed as refunds. 
  • You can re-purchase a different size at the same price as your previous order.
  • If you would like to order replacements at the same price, please email us with your order number and request a new coupon code.
  • We ONLY accept returns on merchandise purchased directly from www.tukshoes.com
  • Item(s) must be shipped to us within 90 days of the date they were delivered to the original destination.
  • Item(s) MUST BE UNWORN IN ORIGINAL/RESALABLE CONDITION with the shoe box included.
  • Worn merchandise is subject to fee deduction or a refusal of your refund at the discretion of our staff.
  • We do not reimburse any shipping charges. We refund the price of the shoes only.
  • Refunds can take up to 14 business days to be processed once your item(s) are received.
  • You will receive an email confirmation once your refund has been processed.


*Do not mail your item in just the shoe box, place the shoe box in the original shipping container or a similar shipping box. 

* We recommend using a shipping method that provides tracking information or delivery confirmation. T.U.K. is not responsible for lost or damaged packages. 

You will be notified via email when your refund is complete. 

If you would like to know the status of your refund, please check your tracking number for the date we received it.  Please add 14 business days to that date to see the latest possible date you will receive your refund. 


Buy One Get One Promotional Returns:

If an order is placed during one of our “Buy One Get One” at a discount promotions, and partial return is made only for the full price item, the refund will be issued less the discount that was granted on the second shoes.

Example 1: Buy One Get One Half off, First pair is $100, second pair is $50 Half Off is $25, Saving $25 If the customer returns the $100 pair they would be refunded $75

Example 2: Buy One Get One FREE, First Pair is $100, second pair is $50 FREE, Saving $50 If the customer returns the $100 pair they would be refunded $50