Need to make a return? For orders placed on our website, please use our Return Portal
If you shopped with a 3rd party website like Amazon, Journeys, etc. please go to the 3rd party website and follow their return instructions.
Here’s the down n’ dirty:
- Start in our Return Portal
- Choose whether you want a store credit or refund and tell us why you're returning
- If you're in the US you'll get a label. The label is free if you choose store credit, or $10 if you choose a refund. We do not credit or refund your original shipping charges.
- Ship back unworn shoes within 60 days, don’t put the label or tape on the shoebox (if you do your refund is subject to a 20% up to $10 damage/re-stocking fee).
- Get a store credit or refund within 2 weeks of our receiving your return, re-order whenever you want. No exchanges, sorry!
Here’s alllll the gnitty gritty info (read it too)!
In our Return Portal, you can let us know why you’re returning, specify if you’d like a refund or store credit, and if you’re in the US you will be sent a return shipping label via email.
* If you are returning because of a mis-ship on our part or you received a defective item- call or email us about this first. We want to work with you directly on these issues rather than have you use the Return Portal process.
For U.S. customers who choose a refund and use the return shipping label we sent you, a $10.00 label fee will be deducted from your refund. You can purchase your own label if you prefer and not use the one provided through the portal, but please note we don’t refund return shipping costs. If you use your own shipping label please write that note on the packing slip so we do not deduct the $10.00 label fee from your refund. And please don’t be mean and lie about it, since we will check (because we can do that)… if you do, we just might deduct the $10 fee twice for being a jerk.
For U.S. customers who choose a store credit, you will get a FREE return label. We do not credit you for your original shipping paid. Your store credit will be emailed to you once we receive and process your return, within 2 weeks of our RECEIVING your package.
A return label request through our Return Portal includes a tracking number so you can track when we’ve received it. If you’re returning with your own shipping label, make sure to get a tracking number. T.U.K. is not responsible for lost or damaged return packages.
For international customers, please use the Return Portal to request a refund or store credit. We’re unable to provide a shipping label for international customers, please purchase a label at your local shipping place. If you choose store credit, any original order shipping paid will be included in your store credit.
You can mail your package to:
12300 Crosthwaite Cir
Poway, CA 92064
Returns can be made within 60 days of delivery for a refund or store credit.
We don’t offer exchanges, and all returns are processed as refunds or store credit. If you need a different size, please make a return and place a new order.
If you used a discount code on the order you returned, we’re happy to honor that discount code on your new order if it’s the same shoe in a different size. If you need a replacement discount code- just email us. Flash sales (ie. Boxing Day - $50 & $40 Shoe Deals) and BOGO sales are ineligible for code replacement, as there’s no code.
Shoes must be returned in their original, unworn condition with the shoebox intact and without tape or labels applied. We don’t want your even slightly worn shoes and if that's what you return they’ll be sent back to you OR we'll reduce your refund by up to 50% and we will donate them. Returns with shipping labels on the shoebox will be refused and returned to you OR subject to a 20% up to $10 damage/re-stocking fee. Put it in a shipping box or wrap in packing paper!
Please include your packing slip in your return *or* a note with your name/Order ID.
Please allow up to 2 weeks to have your return processed, often times all the magic will happen in less than 2 weeks but we appreciate your patience either way. Also, please understand during the holidays it could take a little more than 2 weeks (let’s be real- we’re a very small team), but we will always work hard to try to hit that 2 weeks at most. You’ll receive an e-mail confirmation when we’ve issued a refund or store credit.
Have additional questions? E-mail us at firstname.lastname@example.org or call 1-866-885-7463 (US) or +1-858-527-0494 (outside US). We’re open Monday – Friday, 8:30am – 4pm PST.