Return Info & Instructions

Not exactly what you wanted? Doesn't quite fit? Hey it happens. Just follow these easy steps for an easy refund!

Please allow up to two weeks from the date we receive your return to receive your refund, you will be notified via email when your refund is submitted. (If the shoes are damaged, we wanna know,  shoot us an email or give us a call before you mail them back)

Due to fluctuating inventory, we do not offer exchanges, all returns are processed as refunds to your original form of payment, or store credit when requested, but! , we'll make sure you get the same deal, see below.  -

(If you purchased your shoes during a spedial promotion, and would like the same deal on a replacement pair, just contact us and we can issue you a new code just for you with the same discount so you don't pay more for the replacement.)

  • We ONLY accept returns on merchandise purchased directly from
  1. Write a short note letting us know why you are returning your shoes (on your packing slip is preferred)
  2. Put your shoes in their T.U.K . box and package them with the note in a shipping box/container*
  3. Write your order number clearly on the outside of your package, or next to your name in your return address.
  4. Ship the package to:
    TUK Webstore
    12300 Crosthwaite Cir
    Poway, CA 92064
  • Item(s) MUST BE UNWORN IN ORIGINAL/RESALABLE CONDITION with the shoe box included.
  • Worn merchandise is subject to fee deduction or a refusal of your refund at the discretion of our staff.
  • Item(s) must be shipped to us within 45 days of delivery.
  • We do not reimburse any shipping charges. We refund the cost of the shoes only.
  • Refunds can take up to 14 business days to be processed once your item(s) are received.
  • You will receive an email confirmation once your refund has been processed.

*Do not mail your item in just the shoebox, (put in another package) shoeboxes with postage on them will be refused.
**Packages returned without a clear order # on the label or carton are subject to refusal.
*** We recommend using a shipping method that provides tracking information or delivery confirmation. T.U.K. is not responsible for lost or damaged packages.

Buy One Get One Promotional Returns:

If an order is placed during one of our “Buy One Get One” at a discount promotions, and partial return is made only for the full price item, the refund will be issued less the discount that was granted on the second shoes.

Example 1: Buy One Get One Half off, First pair is $100, second pair is $50 Half Off is $25, Saving $25 If the customer returns the $100 pair they would be refunded $75

Example 2: Buy One Get One FREE, First Pair is $100, second pair is $50 FREE, Saving $50 If the customer returns the $100 pair they would be refunded $50